Covent Garden Skin Clinic
Privacy Policy
Last updated: 30 June 2026
1. Who we are
Covent Garden Skin Clinic is operated by Sharon Acton , from 7 Henrietta Street, Covent Garden, London WC2E 8PS.
We are the data controller for any personal information you share with us through this website or when booking an appointment.
Contact: hello@coventgardenskinclinic.co.uk · 07793 401937
2. What personal information we collect
We collect the following information when you use our website:
Your name, email address, phone number and any message you submit via our contact form
Booking details (name, contact information, treatment preferences) when you book an appointment via our third-party booking system, Timely
Technical data such as your IP address, browser type and pages visited, collected automatically via Google Tag Manager and associated analytics tools
We do not collect payment information directly. Any payments are handled by Timely's secure payment system.
3. How we use your information
We use your information for the following purposes:
To respond to your enquiry when you contact us via the website
To manage your appointment booking and send you booking confirmations and reminders
To improve our website and understand how visitors use it (via analytics)
To comply with our legal obligations
We do not use your information for unsolicited marketing without your separate consent.
4. Our lawful basis for processing
Under UK GDPR, we rely on the following lawful bases:
Legitimate interests — to respond to your enquiries and manage our client relationships
Contract performance — to fulfil your appointment booking
Legal obligation — where required by law
5. Who we share your information with
We share your information with the following third parties only where necessary:
Timely (our booking system) — to manage appointments. Timely's privacy policy can be found at www.gettimely.com/privacy
Google (via Google Tag Manager) — for website analytics. Google's privacy policy can be found at policies.google.com/privacy
AlumierMD — if you purchase homecare products, your order details may be shared with AlumierMD as our partner supplier
We do not sell your personal data to third parties.
6. How long we keep your information
Contact form enquiries: up to 12 months from the date of your last contact with us
Appointment and client records: up to 7 years, in line with standard business record-keeping requirements
Website analytics data: as per Google Analytics default retention settings (up to 14 months)
7. Your rights
Under UK GDPR you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (the 'right to be forgotten')
Object to or restrict how we process your data
Withdraw any consent you have given at any time
To exercise any of these rights, please contact us at hello@coventgardenskinclinic.co.uk. We will respond within 30 days.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
8. Cookies
Our website uses cookies. Please see our Cookie Policy for full details.
9. Changes to this policy
We may update this Privacy Policy from time to time. The 'last updated' date at the top of this page will reflect any changes. We encourage you to review this page periodically.